Return Policy

Last Updated: October 28, 2026

At Shrus, customer satisfaction is our priority. We want you to love every purchase you make with us. If you receive a product that does not meet your expectations or arrives damaged or defective, we are here to help.

Please read our Return Policy carefully to understand the conditions and process for returning products.

1. Return Eligibility

You may request a return if your product meets the following conditions:

The product is damaged, defective, or incorrect.
The product received is different from what you ordered.
The return request is submitted within 7 days of delivery.
The product is unused, unworn, and in its original condition.
All original tags, packaging, accessories, and invoices are retained, wherever applicable.

Returns are subject to verification and approval by the Shrus team.

2. Products Not Eligible for Return

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return.

The following products may be excluded from our return policy:

Products marked as non-returnable on the product page.
Used, washed, altered, or damaged products resulting from customer handling.
Products returned without their original tags or packaging, where applicable.
Products damaged after delivery due to improper use or care.
Customized or personalized products, unless they arrive damaged, defective, or incorrect.

Please check the product description before placing your order.

3. How to Request a Return

To initiate a return, follow these simple steps:

Step 1: Contact Us
Contact our customer support team within 7 days of receiving your order.

Step 2: Share Your Order Details
Provide your order number, registered email address or phone number, and the reason for the return.

Step 3: Provide Product Evidence
If your product is damaged, defective, or incorrect, share clear photographs or a video showing the issue.

Step 4: Return Approval
Our team will review your request and inform you whether it has been approved. If approved, we will share the return instructions.

Step 5: Product Inspection
Once we receive the returned product, our team may inspect it to confirm that it meets the return conditions.

4. Refund Policy

Once your return is approved and the returned product passes inspection, your refund will be initiated.

Prepaid Orders: Eligible refunds will be credited to the original payment method.
Cash on Delivery (COD) Orders: Refunds will be processed through a suitable alternative method, subject to verification and the information provided by the customer.
Refund Processing Time: Please allow 5–10 business days after refund approval for the amount to be credited, depending on your bank or payment provider.

Any applicable shipping charges will be handled according to the circumstances of the return and the applicable terms.

You will receive a notification when your refund has been processed.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
A description of the issue.
Clear photographs or a video of the product and its packaging.

After verification, Shrus will provide an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and product availability.

6. Exchange Policy

If you wish to exchange a product for a different size, color, or variant, please contact our customer support team within 7 days of delivery.

Exchanges are subject to product availability and eligibility. If an exchange is unavailable, our team will explain the available alternatives.

7. Return Shipping Charges

For products that are damaged, defective, or incorrectly delivered, Shrus will determine the appropriate return shipping arrangement.

For other eligible returns, return shipping charges, if any, will be communicated to the customer before the return is completed.

8. Order Cancellation

Orders may be eligible for cancellation before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please contact our customer support team to understand the available options.

If a prepaid order is successfully cancelled, the eligible refund will be processed to the original payment method.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Business Name: Shrus
Email: sowmya.varma7@gmail.com
Phone: 8809197878
Business Address: Pune

Our team will be happy to assist you.

Thank you for shopping with Shrus. We appreciate your trust in us and look forward to serving you again!